hello@formularecruitment.co.uk 02039 407 464
hello@formularecruitment.co.uk 02039 407 464
  • London
  • £55,000 - £65,000

Senior Loyalty and Membership Performance Manager

London Hybrid

£55,000 – £65,000 + bonus + benefits

We’ve partnered with an established, consumer-facing organisation to hire a skilled Senior Loyalty and Membership Performance Manager into a high-visibility global insights function.

This role sits at the intersection of data, strategy, and customer value, with real influence over how loyalty and membership performance is measured, understood, and optimised at scale.

This is a standout opportunity for a Senior Loyalty and Membership Performance Manager looking to turn complex customer data into clear insight, and using it to shape tangible decisions.

What you’ll be doing as a Senior Loyalty and Membership Performance Manager:

  • Owning loyalty & membership performance frameworks across multiple markets
  • Designing dashboards and reporting around engagement, retention and customer lifetime value
  • Diagnosing performance, identifying growth opportunities, and recommending strategy
  • Partnering with Loyalty, Finance, Operations, Data and Tech teams to ensure data quality and impact

What we’re looking for:

  • Bachelor’s degree in business, finance, economics, data analytics, or related field
  • 2–3 years’ experience at a leading consultancy firm or in a performance/analytics/strategy role within a FTSE100 company
  • Experience in loyalty, membership, customer analytics, strategy or consulting
  • Strong understanding of CLV, engagement, retention and performance metrics
  • Advanced capability in BI tools (Power BI preferred), Excel and automated reporting
  • Confident communicator with a commercial, outcomes-focused mindset

Benefits:

  • High ownership and senior visibility
  • Hybrid working in London
  • Competitive salary, benefits package and long-term progression
  • Access to wide-ranging employee discounts and perks
  • Opportunity to shape how a complex, global business understands and grows customer loyalty

This is a rare and exciting opportunity for a Senior Loyalty & Membership Performance Manager who wants their insight to influence strategy, investment, and measurable customer impact within a respected and rapidly growing business.

**Unfortunately, due to the high volume of applications, not all applicants will receive feedback.**

Apply