Information Technology Analyst

We’re working with a globally successful company that’s growing its internal IT operations and looking to bring on an Infomation Technology Analyst. This role is key to improving service delivery and reducing disruption, you’ll be leading incident resolution, digging into root cause, and putting long-term fixes in place to stop problems coming back.

What You’ll Be Doing:

⦁ Own and manage major incidents, ensuring quick, clear responses.

⦁ Lead problem investigations, root cause analysis.

⦁ Work closely with technical teams to improve infostructure.

⦁ Maintain, report and track trends to help shape the future of incident/problem processes.

⦁ Improve the way the business handles outages and recurring issues

What We’re Looking For:

⦁ Experience in incident or problem management in an IT ops/service desk environment.

⦁ Strong understanding of ITIL (certification is preferred).

⦁ Calm under pressure, with sharp problem-solving and coordination skills.

⦁ Confident communicator who can work across teams and get things moving.

⦁ Solid experience with service management tools like ServiceNow, JIRA, BMC Remedy, or similar

Perks:

⦁ Salary up to £40,000

⦁ Central London Hybrid working

⦁ Career development + training

⦁ Discounts across entertainment/retail

This is a chance to step into a proper hands-on role with visibility across the business. You’ll be working in a company that values IT as a core function, where you’ll have the space to improve processes and really make an impact.