Engineering Manager (Customer)

Job description

We work together. Your team and the people you will work with…

You will join the Technology & Product function, specifically within the Engineering family. You will co-lead a squad alongside a Product Manager, working in a cross-functional environment with colleagues in UX and data. Your role is to create clarity, consistency, and momentum within your squad while raising the team's voice to senior leadership. You'll act as a bridge, interacting with stakeholders across the business to provide vital insight and context to your team.

We deliver progress. What you’ll do and how you will make an impact.

As a leader at UW, you will balance short-term delivery with long-term sustainability to ensure your team does their best work. You will take an integral role in defining team goals and driving prioritisation to achieve them.

Your core responsibilities will include:

• Technical Strategy: Taking responsibility for technical decisions and ensuring they align with company strategy.
• Planning & Delivery: Working with Product Managers to set OKRs and co-leading annual and quarterly planning.
• Operational Oversight: Leading metrics reviews and ensuring organisation-wide on-call coverage.
• Risk Management: Identifying risks and blockers early and working with stakeholders to mitigate them.
• People Development: Onboarding, training, and coaching reports, while participating in performance calibration and promotion reviews.
• Performance Tracking: Measuring team performance and communicating progress against KPIs and milestones.
• Financial Diligence: Ensuring team expenditures (both OpEx and CapEx) remain in line with budgets.

Qualifications

Minimum requirements 

Your technical toolkit and experience include:

• Managing a team of engineers within a professional environment.
• Hands-on experience with gRPC, GraphQL, Postgres, and Kafka, experience in Go is preferred but not essential.
• Hands-on experience with React, TypeScript, React Native.
• Proficiency with Docker, Kubernetes, and Terraform.
• Experience with CI/CD tooling, specifically GitHub Actions and ArgoCD, as well as cloud workflows.
• A strong understanding of engineering practices and the ability to drive operational excellence.
• Experience identifying practices for security and SLOs.

Additional information